As a valued tenant
of our real estate agency we bid you a warm welcome.
Our Property Managers are experienced and friendly and look
forward to being of service.
If you are looking to purchase a property in the near future,
please feel free to contact our office to discuss our
Buyer’s Advocacy service.
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Application for
tenancy
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Once
you’ve found your new home an application for tenancy will be
required. Before lodging the application be absolutely
certain you want the property. When returning your application, you
must submit a form of photo identification. In most instances
we are able to process your application within 24 hours and
advise you by telephone. If we are unable to contact all of your
referees this process may take longer.
Please remember that all applications for a property are
subject to final approval by the Landlord. Often there will
be more than one application for a property at any given time.
If your application has been successful we will require you
to make an appointment with our office to sign a Residential
Tenancy Agreement, Bond Lodgement Form and pay your rental bond
within 24 hrs. The bond must be paid by bank cheque or postal
money order made out to the RTBA. No personal cheques will be
accepted. Click here to download Tenancy Application
Form
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Click here to download Commercial
Application Form.
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Rental Bond
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Your rental bond
will be lodged with the Residential Tenancy Bond Authority and is held
as security against any unpaid rent or damage to the
property. Upon lodgement you will receive written
confirmation from the Residential Tenancy Bond Authority confirming
they have received your bond payment and providing you with a
Bond Registration Number.
Your bond will be refunded to you promptly after the property
is fully vacated, less any deductions that may be agreed or
directed by the Tribunal.
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Periodic
Inspections
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During the course
of your tenancy, our Property Manager may inspect your property
periodically after you have been given 7 days notice. This
will include an inspection 3 months after your tenancy
commences and every 6 months thereafter. We will make contact with you
to arrange a convenient time.
The purpose of these inspections is to advise the owner of
the condition of the property and how it is being maintained,
and to allow you to advise us of any repairs or maintenance you believe
are required.
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Condition Report
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A Condition Report
is important for both Landlord and Tenant as it establishes the
condition of the property at the start of your tenancy. At
the end of your tenancy a comparison is made on the condition
of the property against that which appeared initially on the report and
forms the basis on which your bond is refunded.
Please check the Condition Report and add comments as
necessary. Please note you have three (3) business days after
the commencement of your tenancy to complete, sign and return the top
copy of the report to our office. If you fail to return a
signed copy of this report, you could risk forfeiting your
right to object if there is a disagreement at the end of your tenancy.
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Keys
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KPI™
retains a duplicate key to all properties for emergency access. Locks
can only be changed after you have obtained permission from
your Property Manager and you would then need to supply us
with a spare set of those keys.
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Maintenance and
Repairs
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It is company
procedure that all maintenance requests must be made in writing. You
may make a request via e-mail using the
“maintenance request forms" provided on our website or
alternatively, by fax, using the “maintenance
request forms" given to you at the commencement of your
tenancy. It is important to note that we have our own preferred
tradespeople who have shown to be both trustworthy and
reliable. We aim to attend to your requests quickly. Please
note in some instances we are required to obtain quotes
together with the Landlord's approval, in which case there
may be a short delay.
We try to inconvenience our tenants in the least possible
way. All tenants are obliged to allow access for the
maintenance works to be carried out. Any appointments made directly
between our tradespeople and tenants must be kept by the both
parties.
NOTE: The maintenance of the garden/grounds is the
responsibility of the tenant. Please ensure that the grass is
kept cut and tidy, that excess paper and rubbish is removed. KPI™
is environmentally conscious and would
appreciate your use of the correct bins provided (land waste,
recycling materials and green waste). Click
here to access Online Maintenance
Request .
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Insurance
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The
Landlord’s insurance cover on the property does not extend to
cover your belongings. We strongly suggest you take out
appropriate contents insurance to cover your belongings against
fire, theft and other perils.
In the event that you, another occupier, or visitor
accidentally damages the property and rectification work is
necessary, you may be required to pay any excess which could apply to
the Landlord's insurance cover.
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Termination of a
Tenancy Agreement
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Your tenancy
agreement is a legal contract providing protection for both you and the
Landlord. If you intend to vacate at the end of your tenancy
agreement, you must give 28 days notice in writing prior to
vacating. If any unforeseen circumstances arise and you have to vacate
the property prior to the expiration of your tenancy
agreement, please contact your Property Manager immediately.
Click here to access
Online Notice to Vacate.
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Helpful Links
Click
here for Consumer
Affairs Resource Centre where you can view the publication Renting a
Home: A guide for Tenants and Landlords.
Click
here for Tenants
Union of Victoria.
Click
here for VCAT
Residential Tenancies.
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