As a valued renter of our real estate agency we bid you a warm welcome.

Our Property Managers are experienced and friendly and look forward to being of service.

If you are looking to purchase a property in the near future, please feel free to contact our office  to discuss our Buyer’s Advocacy service.

Rental Bond

Your rental bond will be lodged with the Residential Tenancy Bond Authority and is held as  security against any unpaid rent or damage to the property. Upon lodgement you will receive written confirmation from the Residential Tenancy Bond Authority confirming they have received  your bond payment and providing you with a Bond Registration Number.

Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the Tribunal.


Periodic Inspections

During the course of your tenancy, our Property Manager may inspect your property periodically after you have been given 7 days notice. This will include an inspection 3 months after your  tenancy commences and every 6 months thereafter. We will make contact with you to arrange a  convenient time.

The purpose of these inspections is to advise the owner of the condition of the property and how it is being maintained, and to allow you to advise us of any repairs or maintenance you believe  are required.


Condition Report

A Condition Report is important for both Landlord and Tenant as it establishes the condition of  the property at the start of your tenancy. At the end of your tenancy a comparison is made on  the condition of the property against that which appeared initially on the report and forms the  basis on which your bond is refunded.

Please check the Condition Report and add comments as necessary. Please note you have three (3) business days after the commencement of your tenancy to complete, sign and return the top  copy of the report to our office. If you fail to return a signed copy of this report, you could risk  forfeiting your right to object if there is a disagreement at the end of your tenancy.



KPI® retains a duplicate key to all properties for emergency access. Locks can only be changed  after you have obtained permission from your Property Manager and you would then need to  supply us with a spare set of those keys.


Maintenance and Repairs

It is company procedure that all maintenance requests must be made in writing. You may make a  request via e-mail using the “maintenance request forms" provided on our website or  alternatively, by fax, using the “maintenance request forms" given to you at the commencement  of your tenancy. It is important to note that we have our own preferred tradespeople who have  shown to be both trustworthy and reliable. We aim to attend to your requests quickly. Please  note in some instances we are required to obtain quotes together with the Landlord's approval, in  which case there may be a short delay. 

We try to inconvenience our tenants in the least possible way. All tenants are obliged to allow  access for the maintenance works to be carried out. Any appointments made directly between  our tradespeople and tenants must be kept by the both parties.

NOTE: The maintenance of the garden/grounds is the responsibility of the tenant. Please ensure  that the grass is kept cut and tidy, that excess paper and rubbish is removed. KPI is  environmentally conscious and would appreciate your use of the correct bins provided (land  waste, recycling materials and green waste). Click here to access Online Maintenance Request .



The Landlord’s insurance cover on the property does not extend to cover your belongings. We strongly suggest you take out appropriate contents insurance to cover your belongings against fire, theft and other perils.

In the event that you, another occupier, or visitor accidentally damages the property and  rectification work is necessary, you may be required to pay any excess which could apply to the  Landlord's insurance cover.


Termination of a Tenancy Agreement

Your tenancy agreement is a legal contract providing protection for both you and the Landlord. If you intend to vacate at the end of your tenancy agreement, you must give 28 days notice in  writing prior to vacating. If any unforeseen circumstances arise and you have to vacate the  property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately. Click here to access Online Notice to Vacate.


Helpful Links

Click here for Consumer Affairs Resource Centre where you can view the publication Renting a  Home: A guide for Tenants and Landlords.

Click here for Tenants Union of Victoria.

Click here for VCAT Residential Tenancies.

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