If urgent repairs are required, the tenant should first take reasonable steps to contact the agent to fix the problem. Any repairs arranged by the tenant outside of normal business hours will be at the tenant’s expense, unless it is proven to be an emergency. Should you have an urgent repair after hours please contact our tradesman on the following telephone numbers listed below then contact your Property Manager the next business day to advise of the situation. You will be required to obtain any receipts and forward to our office for reimbursement.

Emergency Repairs include:

- A burst hot water service

- A blocked or broken lavatory system

- A serious roof leak

- A gas leak

- A dangerous electrical fault

- Flooding or serious flood damage

- Serious storm damage

- Failure or breakdown of any essential service or appliance provided by the landlord

or agent for hot water, water, cooking, heating or laundry

- A failure or breakdown of the gas, electricity or water supply

- Any failure or damage that makes the rental premises unsafe or insecure


Please ensure it is an emergency repair. If it is not an emergency repair, please contact the office the next business day and place your request in writing. A further explanation, if required, is outlined in your copy of Your Rights and Responsibilities Booklet.


Plumber: City Plumbing & Gas Fittings: Brendan 0412 883 883

Electrician: Always Safe Electrical Pty Ltd: Daniel 1300 214 439

Locksmith: Ace Locksmiths (Aust) Pty Ltd: Mark 9534 0586

Glazier: AAA Glass: 9338 1281

Floor damage/Carpet: JB Homecare Services: Joe 0402 258 952




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